/* Camada visual aprovada (gaveta de design, 16/10) — contenção, uma cor de ação,
   neutros sólidos, sem gradiente/glow. Carregada DEPOIS de style.css para refinar
   o produto sem reescrever cada componente legado. */

:root {
  /* Branding por instalação/tenant (white label): estes quatro tokens são a
     única fonte da cor de marca na interface. O app.js os troca quando o tenant
     tem branding próprio; o padrão é a identidade APOGEU. */
  --brand: #1F82B5;
  --brand-strong: #1A6F9A;
  --brand-accent: #4AA3D0;
  --brand-rgb: 31, 130, 181;

  --bg-primary: #0B1220;
  --bg-secondary: #111827;
  --bg-card: #111827;
  --bg-card-hover: #151F2E;
  --border-color: #1F2937;
  --border-glow: #334155;

  --accent-cyan: var(--brand-accent);
  --accent-blue: var(--brand);
  --accent-indigo: var(--brand);
  --accent-purple: #64748B;
  --accent-emerald: #10B981;
  --accent-amber: #F59E0B;
  --accent-rose: #EF4444;

  --text-main: #E5E7EB;
  --text-muted: #94A3B8;
  --text-dim: #64748B;

  --radius-sm: 6px;
  --radius-md: 10px;
  --radius-lg: 12px;
  --radius-xl: 16px;

  --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.4);
  --shadow-lg: 0 12px 32px rgba(0, 0, 0, 0.35);
  --shadow-glow: none;
  --transition: all 0.18s ease;
}

* {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

body {
  background-color: var(--bg-primary);
  background-image: none;
}

.app-header {
  height: 64px;
  background: #0B1220;
  backdrop-filter: none;
  border-bottom: 1px solid #1F2937;
}

.brand-icon {
  background: var(--brand);
  box-shadow: none;
  border-radius: 8px;
}

.brand-title {
  background: none;
  -webkit-text-fill-color: currentColor;
  color: #F8FAFC;
  letter-spacing: -0.4px;
}

.tenant-pill,
.nav-tabs {
  background: #111827;
  border-color: #1F2937;
  backdrop-filter: none;
}

.btn-saas-register {
  background: #172033;
  border: 1px solid #273449;
  color: #E5E7EB;
  box-shadow: none;
}

.btn-saas-register:hover {
  background: #1C2840;
  border-color: #3B4A63;
}

.nav-btn.active {
  background: var(--brand);
  color: #fff;
  box-shadow: none;
}

.glass-card {
  background: #111827;
  backdrop-filter: none;
  border-color: #1F2937;
  border-radius: 12px;
  box-shadow: none;
}

.glass-card:hover {
  border-color: #334155;
}

.section-title {
  color: #F8FAFC;
  font-weight: 650;
  letter-spacing: -0.2px;
}

.section-desc {
  color: var(--text-muted);
}

.btn {
  border-radius: 6px;
  font-weight: 600;
  transition: background-color 0.15s ease, border-color 0.15s ease, color 0.15s ease;
}

.btn-primary {
  background: var(--brand);
  color: #fff;
  box-shadow: none;
}

.btn-primary:hover {
  background: var(--brand-strong);
  transform: none;
  box-shadow: none;
}

.btn-secondary {
  background: #172033;
  border: 1px solid #273449;
  color: #E5E7EB;
}

.btn-secondary:hover {
  background: #1C2840;
  border-color: #3B4A63;
}

.btn-success {
  background: #0F766E;
  box-shadow: none;
}

.btn-danger {
  background: #B91C1C;
  box-shadow: none;
}

.btn-warning {
  background: #B45309;
  color: #fff;
}

.btn-sm {
  padding: 6px 12px;
  font-size: 0.78rem;
}

.form-control,
.form-select,
textarea.form-control {
  background: #0E1626;
  border-color: #273449;
}

.form-control:focus,
.form-select:focus,
textarea.form-control:focus {
  border-color: var(--brand);
  box-shadow: 0 0 0 3px rgba(var(--brand-rgb), 0.2);
  background: #0E1626;
}

.form-label {
  text-transform: none;
  letter-spacing: 0;
  font-size: 0.82rem;
  color: #B6C2D4;
}

.modal-box {
  background: #0F172A;
  border: 1px solid #273449;
  box-shadow: 0 24px 60px rgba(0, 0, 0, 0.6);
  border-radius: 12px;
}

.modal-title {
  color: #F8FAFC;
}

.remote-screen-view {
  background: #000;
  border-color: #1F2937;
  border-radius: 10px;
}

.remote-screen-header {
  background: #0F172A;
  border-bottom: 1px solid #1F2937;
  padding: 9px 12px;
  gap: 10px;
  flex-wrap: wrap;
}

.remote-status-group,
.remote-actions,
.remote-monitor-group {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
}

.remote-actions .btn-sm {
  padding: 5px 10px;
  font-size: 0.74rem;
}

.remote-ctl-label {
  font-size: 0.68rem;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.07em;
}

.remote-select {
  width: auto;
  padding: 4px 8px;
  font-size: 0.74rem;
}

.session-flag {
  display: inline-flex;
  align-items: center;
  padding: 2px 8px;
  border-radius: 999px;
  border: 1px solid #334155;
  color: #94A3B8;
  font-size: 0.68rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  white-space: nowrap;
}

.session-flag.flag-ok {
  color: #34D399;
  border-color: #065F46;
}

.session-flag.flag-warn {
  color: #FBBF24;
  border-color: #78350F;
}

.session-link {
  background: none;
  border: 1px solid #273449;
  border-radius: 999px;
  padding: 2px 9px;
  color: #93C5FD;
  font-size: 0.68rem;
  font-weight: 600;
  cursor: pointer;
  white-space: nowrap;
}

.session-link:hover {
  border-color: #3B4A63;
  background: #172033;
}

.btn-audio-on {
  border-color: var(--brand) !important;
  color: #7DD3FC !important;
  background: rgba(var(--brand-rgb), 0.18) !important;
}

/* Processos */
.pm-head {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
  flex-wrap: wrap;
  margin-bottom: 12px;
}

.pm-actions {
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
}

.pm-sub {
  color: var(--text-muted);
  font-size: 0.82rem;
  margin-top: 4px;
  max-width: 440px;
}

.pm-list-head,
.pm-row {
  display: grid;
  grid-template-columns: 1fr 80px 110px 96px;
  gap: 10px;
  align-items: center;
}

.pm-list-head {
  font-size: 0.68rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--text-dim);
  padding: 8px 10px;
  border-bottom: 1px solid #1F2937;
}

.pm-list {
  max-height: 52vh;
  overflow-y: auto;
  border: 1px solid #1F2937;
  border-radius: 8px;
}

.pm-row {
  padding: 7px 10px;
  border-bottom: 1px solid #16202F;
  font-size: 0.85rem;
}

.pm-row:last-child {
  border-bottom: none;
}

.pm-row:hover {
  background: #0B1424;
}

.pm-name {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.pm-pid,
.pm-mem {
  font-family: 'JetBrains Mono', Consolas, monospace;
  font-size: 0.76rem;
  color: var(--text-muted);
}

.pm-kill {
  padding: 4px 10px !important;
}

.pm-empty {
  padding: 22px;
  text-align: center;
  color: var(--text-muted);
  font-size: 0.85rem;
}

/* Estado da sessão sobre a mesa (encerrada pelo cliente / queda / reconexão) */
.screen-session-overlay {
  position: absolute;
  inset: 0;
  z-index: 30;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
  background: rgba(2, 6, 23, 0.86);
  backdrop-filter: blur(2px);
}

.screen-session-card {
  width: min(430px, 100%);
  background: #0F172A;
  border: 1px solid #273449;
  border-radius: 12px;
  padding: 24px;
  text-align: center;
  box-shadow: 0 24px 60px rgba(0, 0, 0, 0.55);
}

.screen-session-eyebrow {
  font-family: 'JetBrains Mono', Consolas, monospace;
  font-size: 10px;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: #94A3B8;
}

.screen-session-title {
  color: #F8FAFC;
  font-size: 1.12rem;
  font-weight: 600;
  margin: 8px 0 6px;
}

.screen-session-desc {
  color: #94A3B8;
  font-size: 0.86rem;
  line-height: 1.55;
}

.screen-session-actions {
  display: flex;
  justify-content: center;
  gap: 8px;
  flex-wrap: wrap;
  margin-top: 18px;
}

/* Portal mais sóbrio */
.portal-hero {
  background: #111827;
  border-color: #1F2937;
  box-shadow: none;
}

.portal-hero-title {
  font-size: 1.65rem;
  letter-spacing: -0.3px;
}

/* Menos brilho em títulos e chips antigos */
.section-title span,
.portal-hero-title span {
  filter: none;
}

@media (max-width: 720px) {
  .pm-list-head,
  .pm-row {
    grid-template-columns: 1fr 64px 86px 84px;
  }
  .remote-actions {
    width: 100%;
  }
}

/* Presença do host no modal de conexão (p7): o técnico vê se o ponto está
   online antes de tentar o handshake. Cores no vocabulário do tema. */
.presence-chip {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-top: 8px;
  padding: 7px 10px;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  background: #0F172A;
  color: var(--text-muted);
  font-size: 0.82rem;
  line-height: 1.35;
  transition: var(--transition);
}
.presence-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--text-dim);
  flex: 0 0 auto;
}
.presence-chip.is-checking {
  color: var(--text-muted);
  border-color: #334155;
}
.presence-chip.is-checking .presence-dot {
  background: var(--accent-cyan);
  animation: presencePulse 1s ease-in-out infinite;
}
.presence-chip.is-online {
  color: #6EE7B7;
  border-color: rgba(16, 185, 129, 0.35);
  background: rgba(16, 185, 129, 0.08);
}
.presence-chip.is-online .presence-dot {
  background: var(--accent-emerald);
}
.presence-chip.is-reconnecting {
  color: #FCD34D;
  border-color: rgba(245, 158, 11, 0.35);
  background: rgba(245, 158, 11, 0.08);
}
.presence-chip.is-reconnecting .presence-dot {
  background: var(--accent-amber);
  animation: presencePulse 1s ease-in-out infinite;
}
.presence-chip.is-offline {
  color: #FCA5A5;
  border-color: rgba(239, 68, 68, 0.35);
  background: rgba(239, 68, 68, 0.08);
}
.presence-chip.is-offline .presence-dot {
  background: var(--accent-rose);
}
@keyframes presencePulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.35; }
}

/* ---------------------------------------------------------------
   Fase B do front (gaveta de design, 17/10): portal do cliente sóbrio,
   foco no código, hierarquia calma. A marca vem dos tokens (white label).
   --------------------------------------------------------------- */

.brand-text {
  display: flex;
  flex-direction: column;
  line-height: 1.08;
}

.brand-company {
  font-size: 0.67rem;
  font-weight: 500;
  letter-spacing: 0.02em;
  color: var(--text-muted);
}

.tenant-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--brand-accent);
  display: inline-block;
  margin-right: 5px;
  vertical-align: 1px;
}

.eyebrow {
  font-family: 'JetBrains Mono', Consolas, monospace;
  font-size: 10px;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: var(--brand-accent);
  margin-bottom: 10px;
}

.portal-hero {
  background: transparent;
  border: none;
  border-bottom: 1px solid #1F2937;
  border-radius: 0;
  padding: 6px 0 26px;
  margin-bottom: 24px;
  align-items: flex-end;
}

.portal-intro {
  max-width: 560px;
}

.portal-hero-title {
  font-size: clamp(1.9rem, 3.2vw, 2.55rem);
  line-height: 1.12;
  letter-spacing: -0.8px;
  font-weight: 650;
  color: #F8FAFC;
}

.portal-hero-subtitle {
  margin-top: 12px;
  font-size: 0.96rem;
  line-height: 1.6;
  max-width: 520px;
  color: var(--text-muted);
}

.trust-list {
  list-style: none;
  margin-top: 18px;
  display: grid;
  gap: 8px;
  font-size: 0.85rem;
  color: #B6C2D4;
}

.trust-list li {
  display: flex;
  gap: 10px;
  align-items: flex-start;
  line-height: 1.45;
}

.trust-mark {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--brand-accent);
  margin-top: 7px;
  flex: 0 0 auto;
}

.portal-download {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 6px;
}

.portal-download-hint {
  font-size: 0.72rem;
  color: var(--text-dim);
}

#client-form-card,
#client-live-card {
  border-radius: 12px;
}

.client-tabs-nav {
  background: #0E1626;
  border-color: #1F2937;
  margin-bottom: 1rem;
}

.client-tab-btn.active {
  background: var(--brand);
  color: #fff;
}

.quick-code-box {
  background: #0E1626;
  border-color: #1F2937;
  text-align: left;
  padding: 20px;
}

.quick-code-input {
  font-size: 1.5rem;
  letter-spacing: 3px;
  color: #F8FAFC;
  max-width: none;
  margin: 8px 0 14px;
  text-align: left;
}

.client-note-top {
  font-size: 0.82rem;
  color: var(--text-muted);
  margin: 4px 0 12px;
  line-height: 1.45;
}

.client-note {
  font-size: 0.75rem;
  color: var(--text-dim);
  margin-top: 12px;
  line-height: 1.45;
}

.client-pane-title {
  font-size: 1.05rem;
  font-weight: 600;
  color: #F8FAFC;
  margin-bottom: 4px;
}

.agent-download-banner {
  background: #0E1626;
  border-color: #1F2937;
  border-radius: 10px;
  padding: 14px 16px;
  flex-direction: column;
  align-items: flex-start;
  gap: 8px;
}

.agent-download-steps {
  gap: 14px;
  font-size: 0.8rem;
}

.agent-step-num {
  background: var(--brand);
  color: #fff;
  width: 18px;
  height: 18px;
  font-size: 0.68rem;
}

/* Mesa: cartões de fila com estado por borda/peso, não por cor gritante. */
.ticket-card {
  background: #0E1626;
  border: 1px solid #1F2937;
  border-radius: 10px;
}

.ticket-card:hover {
  background: #111C2E;
  border-color: #334155;
}

.ticket-card.active {
  background: #111C2E;
  border-color: var(--brand);
}

.ticket-card.p-vip::before,
.ticket-card.p-critical::before {
  background: var(--brand-accent);
}

@media (max-width: 900px) {
  .portal-hero {
    align-items: flex-start;
    flex-direction: column;
  }
  .portal-download {
    align-items: flex-start;
  }
}


/* Identidade do técnico logado (substitui os perfis de demonstração) */
.tech-identity {
  display: flex;
  align-items: center;
  gap: 10px;
  background: #111827;
  border: 1px solid #1F2937;
  padding: 8px 14px;
  border-radius: 10px;
}

.tech-identity-label {
  font-size: 0.7rem;
  color: var(--text-dim);
  text-transform: uppercase;
  letter-spacing: 0.06em;
}

.tech-identity strong {
  font-size: 0.88rem;
  color: #F8FAFC;
  font-weight: 600;
}

/* p8.1/p9 — chat, trava de sessão, filtros e memória */
.ticket-filters {
  display: flex;
  gap: 4px;
  background: #0E1626;
  border: 1px solid #1F2937;
  border-radius: 8px;
  padding: 3px;
  margin-bottom: 12px;
}
.filter-btn {
  flex: 1;
  background: transparent;
  border: 0;
  color: var(--text-muted);
  font: inherit;
  font-size: 0.74rem;
  font-weight: 600;
  padding: 7px 8px;
  border-radius: 6px;
  cursor: pointer;
}
.filter-btn:hover { color: #E5E7EB; }
.filter-btn.active { background: var(--brand); color: #fff; }

.session-lock {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
  margin-bottom: 14px;
  padding: 10px 14px;
  border: 1px solid rgba(245, 158, 11, 0.35);
  background: rgba(245, 158, 11, 0.08);
  border-radius: 10px;
  color: #FCD34D;
  font-size: 0.84rem;
}
.session-lock strong { color: #FDE68A; }
.session-lock span { color: #E5E7EB; margin-left: 6px; }

.chat-status-row { margin: 10px 0 4px; }
.chat-status { font-size: 0.72rem; color: var(--text-dim); }
.chat-status.is-offline { color: #FCA5A5; }
.chat-status.is-online { color: #6EE7B7; }

.history-card, .timeline-card {
  margin-top: 14px;
  border: 1px solid #1F2937;
  border-radius: 10px;
  background: #0E1626;
  padding: 12px 14px;
}
.history-head, .timeline-card summary {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  flex-wrap: wrap;
  color: #F8FAFC;
  font-size: 0.82rem;
  cursor: pointer;
}
.history-head span { color: var(--text-muted); font-size: 0.76rem; }
.history-list, .timeline-list { display: grid; gap: 8px; margin-top: 10px; }
.history-item, .timeline-item {
  border-left: 2px solid #273449;
  padding-left: 10px;
  font-size: 0.78rem;
  color: #B6C2D4;
  line-height: 1.45;
}
.history-item strong { color: #E5E7EB; font-weight: 600; }
.history-empty, .timeline-empty { color: var(--text-dim); font-size: 0.78rem; }
.timeline-item time { color: var(--text-dim); font-family: 'JetBrains Mono', monospace; font-size: 0.68rem; margin-right: 6px; }

.modal-summary {
  background: #0E1626;
  border: 1px solid #273449;
  border-radius: 8px;
  padding: 10px 12px;
  color: #B6C2D4;
  font-size: 0.8rem;
  line-height: 1.45;
  margin-bottom: 12px;
}
.modal-summary strong { color: #F8FAFC; }
.form-hint { font-size: 0.76rem; color: var(--text-dim); margin-top: 6px; }

/* Passagem ao vivo: durante o preview o técnico-alvo não controla a máquina. */
body.handoff-preview .remote-actions button,
body.handoff-preview .remote-actions select,
body.handoff-preview .chat-input-area button,
body.handoff-preview .chat-input-area input {
  pointer-events: none;
  opacity: 0.45;
}

/* ===============================================================
   Fase B (18/10) — página do cliente em tema claro
   Direção aprovada na gaveta de design: o cliente vê calma e
   confiança (como a página de um banco), com foco absoluto no
   código; a mesa e a gestão seguem escuras. A marca continua
   vindo dos tokens (white label).
   =============================================================== */

/* Componentes comuns (o tema claro ajusta abaixo) */
.agent-banner-title { font-weight: 600; font-size: 0.85rem; color: #F8FAFC; }
.client-live-head { display: flex; justify-content: space-between; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 1.25rem; }
.client-live-title { font-size: 1.2rem; font-weight: 650; color: #F8FAFC; }
.client-empty-state { text-align: center; padding: 3.5rem 1rem; color: var(--text-muted); }
.client-empty-title { font-size: 1.05rem; font-weight: 600; color: #F8FAFC; }
.client-empty-desc { font-size: 0.88rem; margin-top: 6px; }
.client-ticket-box { background: #0E1626; border: 1px solid var(--border-color); border-radius: 8px; padding: 14px; margin-bottom: 1rem; }
.client-ticket-head { display: flex; justify-content: space-between; gap: 8px; flex-wrap: wrap; margin-bottom: 6px; }
.client-ticket-num { font-family: 'JetBrains Mono', Consolas, monospace; color: var(--brand-accent); font-weight: 700; font-size: 1.15rem; }
.client-ticket-tech { font-size: 0.88rem; color: #34D399; font-weight: 600; }
.empty-mark { display: flex; justify-content: center; color: #334155; margin-bottom: 14px; }
.empty-mark svg { width: 44px; height: 44px; }
.screen-mock-mark { color: var(--brand-accent); margin-bottom: 12px; }
.screen-mock-mark svg { width: 40px; height: 40px; }

body.is-client {
  --bg-primary: #F5F7FA;
  --bg-secondary: #FFFFFF;
  --bg-card: #FFFFFF;
  --bg-card-hover: #FFFFFF;
  --border-color: #E2E8F0;
  --border-glow: #CBD5E1;
  --text-main: #0F172A;
  --text-muted: #475569;
  --text-dim: #64748B;
  --shadow-sm: 0 1px 2px rgba(15, 23, 42, 0.06);
  --shadow-lg: 0 1px 2px rgba(15, 23, 42, 0.05);
  --shadow-glow: none;
  background-color: #F5F7FA;
  color: #0F172A;
}

/* Cabeçalho */
body.is-client .app-header {
  background: rgba(255, 255, 255, 0.95);
  border-bottom: 1px solid #E2E8F0;
}
body.is-client .brand-title { color: #0F172A; }
body.is-client .brand-company { color: #64748B; }
body.is-client .tenant-pill { background: #F1F5F9; border-color: #E2E8F0; color: #475569; }
body.is-client .tenant-pill strong { color: #0F172A; }
body.is-client .tenant-dot { background: var(--brand); }
body.is-client .nav-tabs { background: #F1F5F9; border-color: #E2E8F0; }
body.is-client .nav-btn { color: #475569; }
body.is-client .nav-btn:hover { background: #E8EEF5; color: #0F172A; }
body.is-client .nav-btn.active {
  background: #FFFFFF;
  color: var(--brand-strong);
  border: 1px solid #CFE3EF;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.06);
}
body.is-client .btn-saas-register { background: #FFFFFF; border-color: #CBD5E1; color: #334155; }
body.is-client .btn-saas-register:hover { background: #F8FAFC; border-color: #94A3B8; color: #0F172A; transform: none; }
body.is-client #btn-login-trigger { background: #FFFFFF; border: 1px solid #CBD5E1; color: #0F172A; }
body.is-client #btn-login-trigger:hover { background: #F8FAFC; border-color: #94A3B8; }
body.is-client .user-badge { background: #F1F5F9; border-color: #E2E8F0; }
body.is-client .user-badge .user-name { color: var(--brand-strong); }
body.is-client .user-badge .user-role { background: #E2E8F0; color: #475569; }

/* Destaque e confiança */
body.is-client .eyebrow { color: var(--brand-strong); }
body.is-client .portal-hero { border-bottom-color: #E2E8F0; }
body.is-client .portal-hero-title { color: #0F172A; }
body.is-client .portal-hero-subtitle { color: #475569; }
body.is-client .portal-hero-subtitle strong { color: #0F172A; }
body.is-client .trust-list { color: #334155; }
body.is-client .trust-mark { background: var(--brand); }
body.is-client .portal-download .btn-secondary { background: #FFFFFF; border-color: #CBD5E1; color: #0F172A; }
body.is-client .portal-download .btn-secondary:hover { background: #F8FAFC; border-color: #94A3B8; }
body.is-client .portal-download-hint { color: #64748B; }

/* Cartões e superfícies */
body.is-client .glass-card {
  background: #FFFFFF;
  border-color: #E2E8F0;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.05);
}
body.is-client .glass-card:hover { border-color: #E2E8F0; }

/* Abas da página do cliente */
body.is-client .client-tabs-nav { background: #F1F5F9; border-color: #E2E8F0; }
body.is-client .client-tab-btn { color: #64748B; }
body.is-client .client-tab-btn:hover { color: #0F172A; }
body.is-client .client-tab-btn.active {
  background: #FFFFFF;
  color: var(--brand-strong);
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.08);
}

/* Código e formulários */
body.is-client .quick-code-box { background: #F8FAFC; border-color: #E2E8F0; }
body.is-client .form-label { color: #334155; }
body.is-client .client-note-top { color: #475569; }
body.is-client .client-note { color: #64748B; }
body.is-client .quick-code-input { background: #FFFFFF; border-color: #CBD5E1; color: #0F172A; }
body.is-client .quick-code-input::placeholder { color: #94A3B8; }
body.is-client .form-control,
body.is-client .form-select,
body.is-client textarea.form-control {
  background: #FFFFFF;
  border-color: #CBD5E1;
  color: #0F172A;
}
body.is-client .form-control::placeholder,
body.is-client textarea.form-control::placeholder { color: #94A3B8; }
body.is-client .form-control:focus,
body.is-client .form-select:focus,
body.is-client textarea.form-control:focus {
  background: #FFFFFF;
  border-color: var(--brand);
  box-shadow: 0 0 0 3px rgba(var(--brand-rgb), 0.15);
}

/* Botões */
body.is-client .btn-secondary { background: #FFFFFF; border-color: #CBD5E1; color: #0F172A; }
body.is-client .btn-secondary:hover { background: #F8FAFC; border-color: #94A3B8; }

/* "Como funciona" */
body.is-client .agent-download-banner { background: #F8FAFC; border-color: #E2E8F0; }
body.is-client .agent-banner-title { color: #0F172A; }
body.is-client .agent-download-steps { color: #475569; }
body.is-client .agent-step-num { background: var(--brand); color: #FFFFFF; }

/* Sessão do cliente */
body.is-client .client-live-title { color: #0F172A; }
body.is-client .client-empty-state { color: #64748B; }
body.is-client .client-empty-title { color: #0F172A; }
body.is-client .empty-mark { color: #CBD5E1; }
body.is-client .client-ticket-box { background: #F8FAFC; border-color: #E2E8F0; }
body.is-client .client-ticket-num { color: var(--brand-strong); }
body.is-client .client-ticket-tech { color: #047857; }
body.is-client .badge-normal { background: #F1F5F9; color: #475569; border-color: #E2E8F0; }
body.is-client .badge-status-online { background: #ECFDF5; color: #047857; border-color: #A7F3D0; }
body.is-client .badge-status-ocupado { background: #FFFBEB; color: #B45309; border-color: #FDE68A; }
body.is-client .badge-status-offline { background: #F1F5F9; color: #64748B; border-color: #E2E8F0; }

/* Chat */
body.is-client .chat-container { background: #F8FAFC; border-color: #E2E8F0; }
body.is-client .chat-input-area { background: #FFFFFF; border-top-color: #E2E8F0; }
body.is-client .chat-input { background: #FFFFFF; border-color: #CBD5E1; color: #0F172A; }
body.is-client .chat-input::placeholder { color: #94A3B8; }
body.is-client .msg-cliente { background: #FFFFFF; color: #0F172A; border-color: #E2E8F0; }
body.is-client .msg-tecnico { background: var(--brand); color: #FFFFFF; box-shadow: none; }
body.is-client .msg-system { background: #EFF6FF; color: var(--brand-strong); border-color: #BFDBFE; }
body.is-client .chat-status { color: #64748B; }

/* Modais abertos na página do cliente */
body.is-client .modal-overlay { background: rgba(15, 23, 42, 0.45); backdrop-filter: blur(3px); }
body.is-client .modal-box {
  background: #FFFFFF;
  border-color: #E2E8F0;
  box-shadow: 0 24px 64px rgba(15, 23, 42, 0.18);
}
body.is-client .modal-title { color: #0F172A; }
body.is-client .modal-summary { background: #F8FAFC; border-color: #E2E8F0; color: #334155; }
body.is-client .modal-summary strong { color: #0F172A; }

/* Avisos */
body.is-client .toast {
  background: #FFFFFF;
  border: 1px solid #E2E8F0;
  border-left: 3px solid var(--brand);
  color: #0F172A;
  box-shadow: 0 8px 24px rgba(15, 23, 42, 0.12);
}
body.is-client .toast.toast-success { border-left-color: #10B981; }
body.is-client .toast.toast-warning { border-left-color: #F59E0B; }
body.is-client .toast.toast-danger { border-left-color: #EF4444; }

/* ---------------------------------------------------------------
   Responsivo do cabeçalho (corrige o estouro da altura fixa no
   tablet/celular — o header de 64px cobria o conteúdo da página).
   --------------------------------------------------------------- */
@media (max-width: 1024px) {
  .app-header {
    height: auto;
    padding: 14px 20px;
    gap: 12px;
  }
}

/* Tablet: duas linhas (marca + ações; empresa + navegação), sem virar coluna. */
@media (min-width: 721px) and (max-width: 1024px) {
  .app-header {
    flex-direction: row;
    flex-wrap: wrap;
    align-items: center;
    column-gap: 16px;
    row-gap: 10px;
  }
  .brand { order: 1; }
  .header-auth-controls { order: 2; margin-left: auto; }
  .tenant-pill { order: 3; }
  .nav-tabs { order: 4; }
}

@media (max-width: 720px) {
  .app-header {
    flex-direction: row;
    flex-wrap: wrap;
    padding: 10px 14px;
    gap: 10px;
    row-gap: 10px;
  }
  .brand { flex: 0 0 auto; }
  .brand-title { font-size: 1.15rem; }
  .brand-icon { width: 34px; height: 34px; }
  .brand-company { font-size: 0.62rem; }
  .tenant-pill { display: none; }
  .header-auth-controls { margin-left: auto; gap: 6px; }
  #btn-saas-register { display: none; }
  .nav-tabs {
    order: 5;
    width: 100%;
    overflow-x: auto;
    scrollbar-width: none;
  }
  .nav-tabs::-webkit-scrollbar { display: none; }
  .nav-btn {
    padding: 7px 12px;
    font-size: 0.82rem;
    white-space: nowrap;
  }
  .container { padding: 1.25rem 1rem 2rem; }
}

/* Mesa: o gesto destrutivo fica contido — texto e borda vermelhos,
   sem bloco cheio competindo com a ação principal. */
#tech-ticket-active-panel .btn-danger {
  background: transparent;
  border: 1px solid rgba(239, 68, 68, 0.4);
  color: #FCA5A5;
}
#tech-ticket-active-panel .btn-danger:hover {
  background: rgba(239, 68, 68, 0.12);
  border-color: #EF4444;
  color: #FEE2E2;
}

/* ===============================================================
   Fase B (18/10) — mesa do técnico: barra única de ações
   Direção da gaveta de design: densidade de ferramenta, o vídeo
   como herói da tela, uma família de ícones (traço 1.75, zero
   emoji) e estado por peso/borda — não por cor gritante.
   =============================================================== */

.remote-screen-header {
  background: #0B1220;
  border-bottom: 1px solid #1F2937;
  padding: 8px 10px 8px 12px;
  gap: 8px 10px;
}

/* O vídeo é o herói da mesa: a fila fica com a largura de leitura e o
   resto do espaço vai para a tela do cliente. */
#view-tech .grid-1-2 {
  grid-template-columns: 340px minmax(0, 1fr);
}

.remote-status-group {
  gap: 7px;
  min-width: 0;
}

.remote-status-text {
  font-size: 0.8rem;
  font-weight: 600;
  color: #E5E7EB;
  letter-spacing: -0.1px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.status-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #475569;
  flex: 0 0 auto;
}

.status-dot.is-live {
  background: var(--accent-emerald);
  box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.14);
}

.status-dot.is-warn {
  background: var(--accent-amber);
  animation: presencePulse 1.2s ease-in-out infinite;
}

.status-dot.is-off {
  background: var(--accent-rose);
}

.remote-actions {
  margin-left: auto;
  gap: 8px;
}

/* Barra de ações: um contêiner só, ícones alinhados, separadores discretos. */
.rail {
  display: flex;
  align-items: center;
  gap: 2px;
  border: 1px solid #2A3A52;
  background: #0F1A2B;
  border-radius: 8px;
  padding: 2px;
}

.rail-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  height: 28px;
  padding: 0 9px;
  background: transparent;
  border: 1px solid transparent;
  border-radius: 6px;
  color: #B6C2D4;
  font: inherit;
  font-size: 0.76rem;
  font-weight: 600;
  cursor: pointer;
  white-space: nowrap;
  transition: background-color 0.15s ease, border-color 0.15s ease, color 0.15s ease;
}

.rail-btn svg {
  width: 15px;
  height: 15px;
  flex: 0 0 auto;
}

.rail-btn:hover {
  background: #172033;
  color: #F8FAFC;
}

.rail-btn:focus-visible {
  outline: none;
  border-color: var(--brand);
  box-shadow: 0 0 0 2px rgba(var(--brand-rgb), 0.25);
}

.rail-btn:disabled {
  opacity: 0.55;
  cursor: default;
}

/* Estado ligado (bloqueio ativo, som, tela cheia): borda e peso, sem neon. */
.rail-btn.is-on {
  color: #F8FAFC;
  border-color: #334155;
  background: #172033;
}

/* Gravação em andamento: o único estado com vermelho, e ainda contido. */
.rail-btn.is-rec {
  color: #FCA5A5;
  border-color: rgba(239, 68, 68, 0.35);
  background: rgba(239, 68, 68, 0.08);
}

.rail-btn .ico-when-on {
  display: none;
}

.rail-btn.is-on .ico-when-on,
.rail-btn.is-rec .ico-when-on {
  display: block;
}

.rail-btn.is-on .ico-when-off,
.rail-btn.is-rec .ico-when-off {
  display: none;
}

.rail-btn-primary {
  background: var(--brand);
  border-color: var(--brand);
  color: #fff;
  padding: 0 12px;
}

.rail-btn-primary:hover {
  background: var(--brand-strong);
  border-color: var(--brand-strong);
  color: #fff;
}

.rail-sep {
  width: 1px;
  height: 18px;
  background: #1F2937;
  margin: 0 3px;
  flex: 0 0 auto;
}

.rail-label {
  line-height: 1;
}

/* O "Solicitar administrador" é um atalho de exceção: fica como link-pílula. */
.session-link {
  display: inline-flex;
  align-items: center;
  gap: 5px;
}

.session-link svg {
  width: 13px;
  height: 13px;
}

/* Cabeçalho do chamado: ID é dado — mono, neutro, sem brilho. */
.tech-ticket-id {
  font-family: 'JetBrains Mono', Consolas, monospace;
  font-size: 1.02rem;
  font-weight: 700;
  color: #E5E7EB;
  letter-spacing: 0.02em;
}

/* Tela estreita: os rótulos secundários saem de cena e ficam os ícones
   com tooltip; o "Conectar" mantém o texto por ser a ação principal. */
@media (max-width: 1180px) {
  .rail .rail-btn:not(.rail-btn-primary) .rail-label {
    display: none;
  }
  .rail .rail-btn:not(.rail-btn-primary) {
    padding: 0 7px;
  }
}

@media (max-width: 1024px) {
  #view-tech .grid-1-2 {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 720px) {
  .remote-screen-header {
    padding: 8px;
  }
  .remote-actions {
    width: 100%;
  }
  .rail {
    flex: 1;
    justify-content: center;
  }
}

/* Distintivos da mesa: prioridade por peso e cor semântica, sem pulso. */
#view-tech .badge {
  padding: 2px 8px;
  font-size: 0.66rem;
  letter-spacing: 0.04em;
}

#view-tech .badge-normal {
  background: #172033;
  color: #94A3B8;
  border: 1px solid #2A3A52;
}

#view-tech .badge-vip {
  background: rgba(245, 158, 11, 0.1);
  color: #FCD34D;
  border: 1px solid rgba(245, 158, 11, 0.3);
}

#view-tech .badge-critical {
  background: rgba(239, 68, 68, 0.1);
  color: #FCA5A5;
  border: 1px solid rgba(239, 68, 68, 0.35);
  animation: none;
}